After launch, most agencies vanish.
The team that built your product moves on to the next project. When you find a critical bug at 2am, or a user reports something broken, or you need a feature added — you're starting from scratch with someone who doesn't know your codebase.
We're different.
The engineers who built your product are the ones who maintain it. They know every line of code, every architecture decision, every edge case. When something needs fixing, they fix it in hours — not weeks of "getting up to speed."
What's included
Bug Fixes & Patches
Something's broken? We fix it. Priority-based response times — critical issues get same-day attention.
Performance Monitoring
We track your application's health continuously: response times, error rates, uptime, resource usage.
Security Updates
Dependencies get outdated. Vulnerabilities get discovered. We keep your application secure with regular updates.
Feature Iterations
Your users give feedback. Your market evolves. We build new features within your existing architecture.
Infrastructure Management
Server updates, scaling adjustments, SSL renewals, backup verification. The invisible work that keeps things running.
Support packages
Essential
For products that are stable and need basic coverage.
- Bug fixes (5 business day response)
- Monthly security updates
- Quarterly performance review
- Monitoring & alerting setup
- Email support
Standard (Recommended)
RecommendedFor active products with regular user feedback.
- Bug fixes (1 business day response, critical: 4 hours)
- Weekly security and dependency updates
- Monthly performance optimization
- Up to 20 hours/month of feature development
- Slack channel support
- Monthly status report
Premium
For business-critical products that can't afford downtime.
- Bug fixes (4 hour response, critical: 1 hour)
- Continuous security monitoring
- Proactive performance optimization
- Up to 40 hours/month of feature development
- Dedicated Slack channel with direct access
- Weekly status calls
- 24/7 critical incident response (optional)
Custom packages available for specific needs.
How we transition
If we built your product:
Seamless. The same team continues. No handoff, no knowledge gap.
If someone else built it:
We start with a codebase audit (1-2 weeks). We review the code quality, architecture, test coverage, infrastructure, and documentation. Then we provide an honest assessment.